Cache service is stopped permanently

eBoostr Beta Program Forum » Troubleshooting

(23 posts) (8 voices)

Started 10 months ago by ashadman25
Latest reply from Yeti

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ashadman25
Member

I am using XP SP3
After adding a new device after installation (either system memory or a USB Drive),it does not build cache on it.When i click on the 'Build Cache Now' button,it displays an error message saying
"eboostr cache service is stopped. Data caching is not available.
Please check that it is installed and its startup type is automatic"
I have tried to restart caaching but it does not work.

Posted 10 months ago #
Ilya Elenik
eBoostr Team

Can you please check windows event log\application?
It can contain messages from eBoostr Service with a link to memory dump

Posted 10 months ago #
nikomiudon
Beta Veteran

I make text file in a startup folder.

net start EBOOSTRSVC

I rename text file.
ex) eboostr.cmd

Posted 10 months ago #
mradr
Member

Thats one way, or have you have not tried turnning the services back on?... start->Control Panel->Administrative Tools->Services->eBoostr Service, right click, properties, Under the General tab, "Startup type" set to "Automatic". Restart the PC. If still nothing, check the eboostr folder for "EBstrSvc.exe".

Posted 10 months ago #
ashadman25
Member

Ilya Elenik !.

Ilya Elenik wrote:
Can you please check windows event log\application?
It can contain messages from eBoostr Service with a link to memory dump

There is no link to memory dump but two types.One is information(event id=1) and second is error log(event id =5)
Information log's description is........The description for Event ID ( 1 ) in Source ( eBoostr Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: eBoostr Service.
Error log's description is........The description for Event ID ( 5 ) in Source ( eBoostr Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: The event log file is corrupt..

Posted 10 months ago #
ashadman25
Member

mradr wrote:
Thats one way, or have you have not tried turnning the services back on?... start->Control Panel->Administrative Tools->Services->eBoostr Service, right click, properties, Under the General tab, "Startup type" set to "Automatic". Restart the PC. If still nothing, check the eboostr folder for "EBstrSvc.exe".

Eboostr service doesn't show up there and eBstrSvc.exe is present.

Posted 10 months ago #
mradr
Member

Not sure then, other then have you tried to uninstill, reboot, then reinstall?

Posted 10 months ago #
ashadman25
Member

Tried that too but no good.

Posted 10 months ago #
Ilya Elenik
eBoostr Team

ashadman25 wrote:
There is no link to memory dump but two types.

Thank you for information. Right now I have no any idea how and why service quit silently (whithout any error messages in log)
Please contact support@eboostr.com - we will try to resolve your issue

Posted 10 months ago #
Andrey Zarudnev
eBoostr Team

ashadman25 wrote:
Tried that too but no good.

OK, seems that your antivirus (or any other tool) is preventing eBoostr service from installation. Can you please temporary disable your antivirus and re-install eBoostr?
(no need to uninstall before)

Posted 10 months ago #
Andrey Zarudnev
eBoostr Team

ashadman25 wrote:
Ilya Elenik !.

There is no link to memory dump but two types.One is information(event id=1) and second is error log(event id =5)
Information log's description is........The description for Event ID ( 1 ) in Source ( eBoostr Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: eBoostr Service.
Error log's description is........The description for Event ID ( 5 ) in Source ( eBoostr Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: The event log file is corrupt..

By the way, just to check. Did you enable other language in eBoostr? Can you please try to set it back to English?

Posted 10 months ago #
mradr
Member

Actully I know how to fixs this I think. It happen to me a while back.
http://beta.eboostr.com/forum/topic/eboostr-chache-service-stop-and-allocation-hide

You'll have to reinstall eboostr over eboostr to get it to work. For some reason something being block while being install either by anti-v or windows it self. I have a feeling its windows cause I never really had a problem with my anti-v and eboostr. By windows, I mean when saving/installing I think the EBstrSvc.exe gets currupted or windows doesnt make a regkey for it. I didnt get into to far of testing befor it fixs it self when I just reinstalled it over it self.

Posted 10 months ago #
ashadman25
Member

Actually what mradr said, i tried that and it worked for me a few days ago and cache service is working fine,I was busy so I couldn't post sooner but thanks
A little problem that i am having now is that cache fill is stuck to 1%.I am using a USB with 1.5gb cache size and have set some games in priority list but i couldn't see an improvement in performance of the system

Posted 10 months ago #
mradr
Member

Do you have any ram also being the cache too? Could maybe print out whats being cache in the viewer?

Posted 10 months ago #
ashadman25
Member

No, I have no ram cached
Cache viewer states only some files from windows folder and documents and settings folder.No softwares or other program files are cached.

Posted 10 months ago #
mradr
Member

After you got the eboostr service working, did it still work normal up to that day or has it always been the 1%? I'm going to guess you all ready tried doing a manual build and still was at 1%... I think it has to do with the cache service then... sorta sounds like the random restart/build I been having. Ram or w/e has the over all highest device prop. will go down to 1% and stay there untill a manual rebuild is done.

Only thing I can think of, if thats not the case is your program caches are bigger then the cache it self. So only smaller files will fit. I dont think this is the case so i'm not sure why... other then its a bug with unknow reason.

Posted 10 months ago #
ashadman25
Member

I guuess it is a bug as none of the solutions works and it stays still on 1%.
Manua build, add/remove, restart caching, none works
thanks anyway

Posted 10 months ago #
chris
Beta Veteran

my temp fold was running out of space, so i decided to search for the reason.
the temp folder was full with eBoostrService_***.dmp files.

a look in the events (sorry explanation is in german because of os language):

Ereignistyp: Fehler
Ereignisquelle: eBoostr Service
Ereigniskategorie: Keine
Ereigniskennung: 6
Datum: 22.09.2009
Zeit: 13:26:40
Benutzer: Nicht zutreffend
Computer: LAPTOP-CG
Beschreibung: System Exception -529697949 in eBoostr Service.

Ereignistyp: Informationen
Ereignisquelle: eBoostr Service
Ereigniskategorie: Keine
Ereigniskennung: 7
Datum: 22.09.2009
Zeit: 13:26:40
Benutzer: Nicht zutreffend
Computer: LAPTOP-CG
Beschreibung: Dump file created ("R:\data\temp\eBoostrService_00C.dmp"). Please contact product support.

these two entries happed nearly every minute for about an hour.

Posted 10 months ago #
Andrey Zarudnev
eBoostr Team

chris wrote:
my temp fold was running out of space, so i decided to search for the reason.

Chris, can you please archive the latest dump file and send it to beta@eboostr.com? If they are too big for an email (more than 10MB in size) then please use any free service of you choice from the following list:
http://www.google.com/search?q=send+big+files

Thanks.

Posted 10 months ago #
chris
Beta Veteran

dump file is on the way via email

Posted 10 months ago #
User
Member

I have problem. eBoostr 4 bild 545
"Cache service is stopped"
Antivirus off.
I'm starting manualy EBstrSvc.exe , but this process unload befor 10-20 second
Windows XP SP3
Can you help me?

(У меня проблема. Устанавливал с отключенным антивирусом. Программа пишет "сервис кеширования остановлен"
Вручную запускаю EBstrSvc.exe, при этом в программе надпись изменялась на "Пауза", а через 10-20 секунд возвращалась в прежнее состояние. В диспетчере задач при запуске процесса EBstrSvc.exe вручную он появляется, а через 10-20 секунд пропадает. Тестировал при отключенном антивирусе. Система Windows XP SP3

Posted 7 months ago #
Yeti
Member

Posted 5 months ago #
Yeti
Member

i´ve got a similar error

the service works, but the ram cache is filled 0%, an if i click "build cache now" it´s followed by building cache 0%... service stopped working.
In the eventlog/application i get
- System

- Provider

[ Name] eBoostr Service

- EventID 4

[ Qualifiers] 49152

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2010-02-25T14:18:48.000Z

EventRecordID 73586

Channel Application

Computer Yeti-PC

Security

- EventData

SQLITE_CORRUPT
SQLITE_CORRUPT[11]: database disk image is malformed

maybe someone knows how this comes....
Ps.: im Using Vista x32 SP2

Posted 5 months ago #

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